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1. Where is the Botetourt County Department of Social Services?

We are located at 220 Commons Parkway in Daleville, Virginia.

2. What are your hours of operation?

We are open Monday through Friday, from 8:00 am to 4:00 pm, unless closed in observance of a holiday.  The lobby is open Monday, Wednesday and Friday from 10 am to 3 pm, until further notice.

3. What programs are offered by the Botetourt County Department of Social Services?

We administer several different Benefits and Social Work Service programs.  

4. In which locality should I apply for benefits?

You should apply for social services programs in the locality in which you live and pay personal property taxes.

5. How do I contact my case worker?

Call our main number, (540) 591-5960, and ask to speak with your case worker or push # to reach our phone directory message to find your worker's direct extension. 

6. Who do I contact if my EBT card is lost, stolen or damaged?

Please call 1-866-281-2448 for EBT card replacement.

7. If I move from Botetourt County to another locality, will my benefits transfer?

Yes.  Please contact Botetourt County DSS and ask that your case be transferred to your current locality.

8. How do I report child abuse or neglect?

Contact the Botetourt County Department of Social Services during business hours by calling (540) 591-5960.  If the office is closed, please contact the state Hotline at 1-800-552-7096.

9. How do I report adult abuse or neglect?

Contact the Botetourt County Department of Social Services during business hours at (540) 591-5960.  If the office is closed, please contact the state Hotline at 1-888-832-3858.

10. How do I learn more about becoming a foster parent?

Contact the Botetourt County Department of Social Services by calling (540) 591-5960 and ask for information regarding our Foster Parenting Program.